Right of withdrawal
Status: August 20, 2026
At alfakher8k, consumers generally have the right to withdraw from a distance contract within 14 days without giving any reason. On this page, we inform you about the right of withdrawal, the return of goods, and how we handle damaged or defective items.
1. Right of withdrawal
You have the right to withdraw from the contract concluded with us within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have received the goods.
If you have ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins with the receipt of the last delivered item.
2. Exercising the right of withdrawal
To exercise your right of withdrawal, you must inform us by means of a clear declaration of your decision to withdraw from the contract.
The withdrawal can be made, for example, by email or by post:
alfakher8k
Owner: Michael Torner
Im Gehölz 20, 20255 Eimsbüttel
Email: service@alfakher8k.de
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day withdrawal period has expired.
3. Return of goods
After declaring your withdrawal, you must return the goods in question immediately and at the latest within 14 days.
You as the customer bear the direct costs of returning the goods in the case of a standard withdrawal.
Therefore, we do not generally provide a free return label for standard withdrawals.
We recommend sending the return with sufficient postage and using a shipping method that provides proof of postage or tracking.
4. Refund after withdrawal
If you effectively withdraw from the contract, we will refund the payments received from you, including the costs of our most economical standard delivery offered.
Additional shipping costs incurred because you chose a more expensive delivery method than our most economical standard delivery will not be refunded.
The refund will generally be made using the same payment method that you used for the original order, unless otherwise expressly agreed.
We may withhold the refund until we have received the returned goods or you have provided proof that you have sent the goods back – whichever is earlier.
5. Condition of returned goods
In principle, you may only inspect the goods to the extent that would be possible in a retail store or as is necessary to determine their nature, characteristics, and functionality.
You may be held responsible for a loss in value of the goods if this was caused by handling that goes beyond such a necessary inspection.
6. Sealed goods and hygiene
For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may expire prematurely if the relevant seal has been removed after delivery.
This only applies to the extent that the respective legal requirements for this exclusion of the right of withdrawal are actually met.
7. Damaged or defective items
If an item arrives damaged, does not function properly, or has some other defect, please contact us at service@alfakher8k.de.
Please provide your order number if possible and send us photos or other suitable information so that we can understand the damage or defect.
In the case of valid warranty claims, your statutory warranty rights apply. The return or transport costs required for legal supplementary performance will be borne by us.
8. Free replacement for defective items
An uncomplicated solution for our customers is important to us. In addition to your statutory rights, we can offer you a free replacement delivery voluntarily and as a gesture of goodwill after examining each individual case.
To the extent that we waive the requirement for the defective item to be returned to us as part of such an additional goodwill policy, we will inform you of this explicitly.
This voluntary goodwill performance does not constitute a limitation of your statutory warranty rights. There is no further entitlement to voluntary goodwill performance.
9. No free return shipping for standard withdrawal
Please note the difference between a standard withdrawal and a complaint due to a defect:
- Standard withdrawal within 14 days: The direct return costs are borne by the customer.
- Valid complaint due to a defect: The transport costs required for legal supplementary performance are borne by us.
- Additional goodwill: After examination, we may voluntarily offer an especially uncomplicated free replacement delivery.
10. Model withdrawal form
If you wish to withdraw from the contract, you can, for example, provide us with the following information by email or post. The use of this template is not mandatory.
To:
alfakher8k
Owner: Michael Torner
Im Gehölz 20, 20255 Eimsbüttel, Germany
Email: service@alfakher8k.de
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
_______________________________________________
Ordered on / received on:
_______________________________________________
Name of consumer:
_______________________________________________
Address of consumer:
_______________________________________________
Order number:
_______________________________________________
Date:
_______________________________________________
Signature of consumer (only if submitted on paper):
_______________________________________________
11. Contact for questions
If you have questions regarding a return, withdrawal, or complaint, you can reach us at:
alfakher8k
Owner: Michael Torner
Im Gehölz 20, 20255 Eimsbüttel, Germany
Email: service@alfakher8k.de